Privacy Policy for Sylvan Contrast

At Sylvan Contrast, we are committed to protecting the privacy and security of the personal data we collect from our clients, website visitors, and partners. This Privacy Policy outlines our practices regarding data collection, use, and protection in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and Singapore's Personal Data Protection Act (PDPA).

1. Information We Collect

We collect various types of information in connection with the services we provide, which include bespoke garden design, shadow play consultation, contrast planting schemes, outdoor lighting design, water feature integration, sustainable landscaping solutions, rooftop garden design, vertical garden installations, and garden maintenance consultation.

• Personal Identification Information: This includes names, postal addresses, telephone numbers, and email addresses. We typically collect this when you enquire about our services, engage us for a project, or subscribe to our newsletters.
• Project-Specific Information: Details related to your property, design preferences, budgetary considerations, photographs of your property, landscape plans, and other relevant information necessary for providing our landscape architecture and garden design services.
• Technical Data: Information gathered automatically when you visit our website, such as your IP address, browser type, operating system, referring URLs, and website navigation paths. This helps us understand how our online platform is used and improve its functionality.
• Communication Data: Records of your communications with us, including emails, phone call recordings (where explicit consent is given), and messages sent through our website contact forms.

2. How We Use Your Information

The information we collect is used for various purposes to provide and improve our services, communicate with you, and operate our business effectively.

• Service Delivery: To provide our bespoke garden design, landscaping, and consultation services tailored to your specific needs and preferences. This includes creating designs, managing projects, and coordinating with other professionals as required.
• Communication: To respond to your inquiries, provide updates on your projects, send important service-related notices, and to provide information about our offerings that may be of interest to you.
• Improvement of Services: To understand how our services are used, gather feedback, and continuously improve our design approaches and service offerings.
• Marketing: With your consent, we may use your contact information to send you promotional materials about new services, special offers, or industry insights that align with your interests. You can opt out of these communications at any time.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, privacy, safety, or property of Sylvan Contrast, our clients, or others.

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal identification information to outside parties for their marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our clients (e.g., IT support, project management tools, cloud hosting). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Professional Partners: For complex projects involving other specialists (e.g., architects, civil engineers, contractors for build-out), we may share necessary project-specific information with these partners to facilitate project completion, always ensuring they adhere to strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, and destruction of data. We regularly review and update our security practices.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely dispose of it.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the content. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Sylvan Contrast
• 89 River Valley Road, Unit 10-03,
• Singapore, Central Region, 179003
• Singapore

This Privacy Policy content is applicable to data collected by Sylvan Contrast effective immediately upon its publication on our online platform.